The pen came in today and I am extremely impressed with your skillful repair. I planned to look at the pen with great scrutiny, knowing this would be the most careful look it would get from me. Your results are amazing! To be honest, I doubted you could get the dents out well enough to satisfy me. Not that I thought you weren’t a good repairman, it was more the realization that I am very particular, probably had some unrealistic expectations and I wanted the pen to look essentially as it did when I bought it for my father. In addition to now having a nice looking pen, I also have the nostalgia of knowing this was the pen that I bought some 40 years ago when I was in college and worked at the pen counter at the university bookstore. It is very gratifying to know that there is someone like you that is committed to such a high level of service.

Tom Henderson